Setup guide

Create your account

1. Open the invite link you were sent and create your account with your email and a password.
2. Everything you add is private to your account. Nobody else sees your stores or orders.

Connect your Shopify store

You'll create a small private app in Shopify that lets ShipCheck read your orders. Use the login that owns the store.

1. Go to dev.shopify.com/dashboard and sign in.
2. Click Create app, choose to start from the Dev Dashboard, and name it ShipCheck.
3. Open Versions (or Configuration). Under Access scopes add read_orders. That's the only one needed. If the list doesn't show it, type it into the scopes box.
4. In the same place set App URL to https://admin.shopify.com. This stops a blank "example.com" page appearing after install.
5. Click Release to save that version.
6. Go to the app's Home, click Install app, pick your store, and approve.
7. Open the app's Settings and copy the Client ID and Client secret. Treat the secret like a password.
8. In ShipCheck click Add store. Enter a name, your yourstore.myshopify.com address, the Client ID and the secret, then save.

Pull orders and run the first check

1. On your store's page, open More ▾ (top right) and press Only pull new orders from Shopify. It pulls shipped orders with tracking numbers from the last 60 days.
2. Press Scan due orders. ShipCheck looks up each tracking number with the carrier. About 100 orders take 20 seconds; watch progress at the top.
3. After that it re-checks automatically every few days until each parcel is delivered.

Get alerts in Discord

1. Open your store's Discord section and click Install link (or use this link). Pick your Discord server and approve.
2. In the channel where you want alerts, type /connect followed by the store's code. The code is shown on the store's Discord section.
3. Optional: type /notify to choose who gets tagged, and when.
4. Want alerts in more than one channel or server? Run /connect again in each one.

Customer emails (optional)

ShipCheck can email your shopper when their order has a problem, in your own words. Open Customer emails, edit the messages, tick the ones you want, and switch it on. Sending needs to be enabled by your ShipCheck contact first; until then nothing goes out.

Day to day

• Orders → Issues lists everything that needs a decision: returns, failed deliveries, stuck parcels, never shipped.
• Tick Resolved on an order once it's handled, then press Resolve in the bar that appears. It moves to the Resolved tab and stops alerting.
• Problem report shows what needs attention that day, with Today and Yesterday tabs and arrows to step through days.
• Discord gets new problems as they're found, a daily report of anything new, reminders while something stays open, and a weekly list of everything still open.

Ask Claude about your orders (optional)

Connect ShipCheck to Claude and ask about your orders in plain English. Claude only sees your own stores, and it can only look things up: it can't change, scan, send or delete anything.

1. In Claude, open Connectors, search for ShipCheck and click Connect.
2. A ShipCheck page opens: sign in with your ShipCheck email and password, then click Allow.
3. In a chat, switch ShipCheck on from the tools menu.

Things to ask

• "Which of my orders are stuck, and for how long?"
• "What's going on with order #1234? Explain the tracking in plain English."
• "List every parcel being returned to sender, with the customer's email."
• "Give me today's summary for my store."
• "Find the orders for jane@example.com."

If something goes wrong

• Shopify test fails: check the .myshopify.com address, the Client ID and secret, and that the app is installed on the store (step 2.6).
• No orders after sync: only shipped orders with a tracking number appear. Brand new stores may simply have none yet.
• "Another job is running": someone's check is in progress. Wait a minute and press the button again.
• Bot doesn't answer: make sure it's in the channel, then fully quit and reopen Discord once.